KEY #3: LISTENING

What's invisible is as important as what can be seen.
Wholehearted living and effective leadership 
depend on your ability to listen: 
to your inner wisdom, to others, to the local and global communities.

Have you noticed that you can hear without listening?  
What's the difference between a sound that's heard and actual listening?
It's your attention.  
When you hear and attend together, actual, deep listening is possible.